Privacy Policy



Urgo Ltd. (hereinafter referred to as the “Company” or “we”), a Private limited Company, registered under the number 04337458 and having its registered office at Shepshed Industrial Estate, Sullington Road, Shepshed, Loughborough, Leicestershire, LE12 9JJ – United Kingdom, offers the website (hereinafter the “Site”).


This Privacy Policy applies only to your use of the Site.


1.       Personal data collected

Personal data means any information that can identify you directly or indirectly.

Personal data we collect from users of the Site may be:

  • Personal data that you provide (e.g. when you register using the contact form, etc.): the type of personal data we may collect will be determined by the nature of the services you request.
  • Personal data that we collect or generate automatically when you visit the Site by using Cookies, in particular to improve your experience and produce statistics: pages visited, dates and times of access, preferred content, operating system, type of browser used, etc.

2.       Purposes


Your personal data may be collected for the following purposes:

  • To produce statistical analyses, particularly of Site traffic
  • To manage and improve the Site for optimal user browsing
  • To manage and send emails or newsletters, along with direct marketing, to users who have given their consent;
  • To manage, process and respond to users’ questions, requests and enquiries
  • To generate the order form
  • To conduct our business in compliance with the applicable legal and regulatory obligations

3.       Legal basis


Legal basis to process user’s personal data are:

  • your consent: in some cases, we ask for your consent to collect and process your personal
  • our legitimate interest: we may process your personal data based on our legitimate interests in communicating or managing our interactions with you regarding our products and
  • a legal obligation: we may need to process your personal data to comply with applicable laws/regulations.

4.       Recipients


User’s personal data that we process will only be accessible by a limited list of recipients with a need to know in accordance with the purposes described in this policy or where required by law, including but not limited to:

  • the departments and personnel of our Company and other legal entities of Urgo Group;
  • our Company’s suppliers and service providers (in particular those managing and hosting the Site) who may be called upon to access users’ personal data for purposes strictly necessary for their work;
  • to the competent authorities in certain cases defined by the

5.       Data retention periods


The personal data collected is kept and used for a period of time in accordance with the legislation and/or standards in force.


Accordingly, the personal data collected is deleted upon the occurrence of one of the following events:

  • the end of the retention
  • exercise of the right of deletion by a user in accordance with the applicable regulations and the terms and conditions specified in the section “Your Rights”

6.       Confidentiality and Integrity


Our Company applies the appropriate and commercially reasonable technical and organizational security measures to keep confidential and to protect the personal data processed, taking into consideration the state of art of technology and the cost of implementation.


However, we cannot guarantee that these measures will prevent all risks of disclosure of personal data and we shall not be held responsible for any lack of security, particularly in the event of fraudulent behavior by a third party or in the event that this lack of security is due to the user.


7.       Data transfer


Urgo Group, to which the Company belongs, is an international group, so we collect and transfer personal data on a global scale, which means that we may have to transfer your personal data outside your country.


When we transfer your personal data outside the United Kingdom, we ensure that it is protected and transferred in compliance with applicable legal requirements.


8.       Your rights


User has the right to request access information about its personal data; update, correct, delete its personal data; restrict or oppose (for legitimate reasons) the processing of its personal data by contacting or by writing to us at Urgo Ltd, Sullington Road, Shepshed, Loughborough LE12 9JG.

To manage your request efficiently, please:

  • indicate the Urgo Group company or Company you are in contact with
  • indicate which processing operation(s) is (are) concerned
  • indicate the right(s) you wish to enforce
  • provide us with proof of identity

Should you have any cause for complaint regarding our use of your personal data, you have the right to lodge a complaint with the competent data protection authority of your country.


For general information on Urgo’s data protection principles, please consult the Urgo Group’s General Policy for Personal Data protection (


9.       Cookie Management


  • Cookies

A cookie is a small computer file, a marker, which is stored and read on your computer, mobile or tablet when you visit the Site.


In this policy, we refer to all the cookies placed and read on your terminal as “Cookies”.


  • Consent

Necessary Cookies: Your prior consent is not required to store or read these Cookies, either because they do not process any personal data, or because they are strictly necessary to provide the service you request (e.g., to be able to browse the Site and enable the Site to be functional). Necessary cookies cannot be disabled.


Unnecessary Cookies: You must first give your consent before the Company and its partners, if any, store or read Cookies other than those mentioned in the previous section. These Cookies do not affect the quality of the service you request, nor the basic functionality of the Site.


You can oppose and delete Cookies used by the Company and any of its partners at any time by deleting them from your devices, by managing your browser settings, or your Cookie settings.


Third party Cookies


Site functions use services offered by third parties.


If you give your consent, these third parties will store Cookies which will enable you to view content hosted by these third parties directly on the Site or share our contents.


Via these Cookies, these third parties will collect and use your browsing data for their own purposes, in accordance with their confidentiality policy.


To exercise your rights over the data collected by third parties, or for any question concerning this processing, you can contact them directly.


Google Analytics Cookies


We may use Google Analytics to improve the functionality, performance and content of the Site.


With your consent, the service “Google Analytics” offered by Google Inc (1600 Amphitheatre Parkway Mountain View CA 94043 USA, Los Angeles, California, USA), uses unnecessary Cookies.


Even if Google Analytics is used with anonymisation of your IP address, enabling Google Analytics means that your information and data collected by these Cookies may be processed outside the European Union or the European Economic Area and transferred to the USA. US authorities may access your personal data collected by Google Analytics Cookies, for security and safety reasons.

Google Inc. may also transfer information and data to third parties where required to do so by law, or where such third parties process the information and data collected by these Cookies on Google Inc.


For more information on how Google Analytics uses data and to manage your privacy settings:


You can also choose to disable Google Analytics by installing an opt-out add-on provided by Google Inc. on your browser:


YouTube Cookies


Videos embedded directly from the YouTube video platform are available on the Site.


With your consent or by clicking on videos, the “YouTube” service offered by Google Inc (1600 Amphitheatre Parkway Mountain View CA 94043 USA, Los Angeles, California, USA) uses unnecessary Cookies


The information and personal data collected by these Cookies may be transferred outside the European Union or the European Economic Area, including to the United States. US authorities may access your personal data collected by Google Analytics Cookies, for security and safety reasons.


Google Inc. may also transfer information and data to third parties where required to do so by law, or where such third parties process the information and data collected by these Cookies on Google Inc.


  • Setting up your browsers and terminals

Most browsers accept cookies by default. To block these cookies or to ask your browser to inform you when a site attempts to install a cookie on your device, please refer to your browser’s help menu or to the following sites:


To change the privacy settings on your smartphone or tablet please refer to the following websites:

Any setting change which you may make will be liable to modify your browsing on the Site and your conditions of access to certain services/functions requiring the use of Cookies. Where applicable, we decline all responsibility for any consequences due to the downgraded operation of the Site resulting from the fact that it is impossible for us to store or consult the Cookies necessary for their functioning which you have deleted or refused.


10.    Social networks


The Company’s official Facebook and Instagram accounts may allow users to post their content. Users are informed that the content published on these social networks can be seen by any third party, and that users are required to be vigilant when uploading and publishing personal data on these sites or applications. The Company decline all responsibility for any damage caused by third parties resulting from the publication of their personal data by users.


11.    Links to third party sites


The Site may provide links to sites, applications and services other than those of the Company which may be operated by third parties.

We are not responsible for the processing of personal data by these third-party sites. You should therefore refer to the privacy policies of these third-party sites for further information.


12.    Law and jurisdiction


This Privacy Policy is governed by the laws of England and Wales. All disagreements shall be brought before the courts with jurisdiction of England and Wales.


Version 07/04/2022